An AI Receptionist That Answers Every Call To Your Practice.
Reception is busiest exactly when patients ring: first thing in the morning, at lunch, and after hours. An AI receptionist picks up every call your team cannot, answers the questions patients ask most, takes their details and reason for calling, and passes a tidy summary to your front desk, so no new patient goes to the practice down the road because the line was engaged.
What it does
- Answers in your practice’s name, 24 hours a day
- Takes check-up, hygiene and consultation requests
- Captures new-patient details and treatment interest
- Recognises urgent dental pain and follows your emergency rules
- Answers questions about hours, location, NHS and private treatment
- Sends a call summary and transcript to your team
- Speaks English and Urdu
- Works on your existing number through call forwarding
Engaged lines at 8am
The morning rush is when patients in pain and new patients ring. The AI answers every one at once, so nobody hears an engaged tone.
Calls after hours
Evening and weekend callers get a real answer instead of voicemail: what the practice offers, how to book, and what to do in an emergency.
Reception tied up on the phone
Routine questions about opening hours, location, parking, prices and treatments are handled by the AI, so your team can look after patients in front of them.
Lost new-patient enquiries
Every caller’s name, number and reason for calling is captured and sent to your team, so follow-ups never depend on a scribbled note.
- 01
Tell us how your practice works
Opening hours, treatments, price ranges, NHS and private rules, and what counts as an emergency.
- 02
We build and test your receptionist
You call it, try to catch it out, and we tune the wording until it sounds like your front desk.
- 03
Forward your calls
Send overflow, lunchtime or after-hours calls to it, or all calls. You choose, and you can change it at any time.
- 04
Review every call
Each call has a summary and transcript, so you can see what patients ask and keep improving it.
Questions, Answered.
An AI receptionist is a voice agent that answers your practice phone, talks to patients naturally, answers common questions, takes their details and reason for calling, and passes everything to your team. It covers the calls reception cannot get to, such as the morning rush, lunchtime and after hours.
No, and it should not. It does not diagnose or advise on treatment. For urgent pain or swelling it follows the emergency rules you set, for example offering the next emergency slot or directing patients to NHS 111 out of hours.
It always takes the request with the patient’s preferred times and sends it to your team to confirm. Booking straight into the diary depends on your practice software, and we will tell you honestly what is possible with yours.
No. Calls are forwarded from your existing number to the AI receptionist, so patients keep ringing the number they already know.
Every call has a written summary and transcript. You can read exactly what was said, and we adjust the agent as you learn what patients ask.